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Shimmer Lighting, LLC Return Policy


We insist on exceptional quality, value and service. We guarantee every item will give you complete satisfaction or you may return it for a refund subject to a 25% restocking fee within 30 days of receipt with the following stipulations:


  • Absolutely NO RETURNS on INSTALLED Fixtures!


  • Cancellations after 48 Hours are subject to a 25% restocking fee. NO EXCEPTIONS!


  • Original shipping and handling charges are non-refundable, except in the case of manufacturer's defects. Return shipping charges are the responsibility of the customer. All manufactures defects and/or damages caused during shipping must be reported within 48 hrs of delivery. No claims will be accepted after 48 hours.


  • All returns must be requested by an email and must have an email confirmation from before an item is returned within 30 days from the date the item is received; Otherwise, NO CREDIT WILL BE GIVEN.


  • All items must be in their original boxes, packing materials and in re-sellable condition to ensure refund back to your account. If damage occurs to a returned item during shipping due to insufficient packing, a refund will not be issued.


  • Absolutely NO RETURNS on custom crafted chandeliers, except in the case of manufacturer's defects. Including but not limited to Murano,Alabaster, Bohemian, Custom sized/shaped Chandeliers. 


This return/cancellation policy is non-negotiable. There are NO EXCEPTIONS. All sales are FINAL after 30 days. Please do not ask our staff to make exceptions, as they cannot.


Please contact our Customer Care staff toll-free at  1-800-819-4577  with any questions regarding our policies during normal business hours:


Monday          10:00 A.M. – 7:00 P.M.

Tuesday          10:00 A.M. – 7:00 P.M.

Wednesday   10:00 A.M. – 5:00 P.M.

Thursday         10:00 A.M. – 7:00 P.M.

Friday            10:00 A.M. – 7:00 P.M.

Saturday        10:00 A.M. – 5:00 P.M.
Sunday            Closed

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