We insist on exceptional quality, value and service. We guarantee every item will give you complete satisfaction or you may return it for a refund subject to a 25% restocking fee within 30 days of receipt with the following stipulations:
Absolutely NO RETURNS on INSTALLED Fixtures!
Cancellations after 48 Hours are subject to a 25% restocking fee. NO EXCEPTIONS!
Original shipping and handling charges are non-refundable, except in the case of manufacturer's defects. Return shipping charges are the responsibility of the customer. All manufactures defects and/or damages caused during shipping must be reported within 48 hrs of delivery. No claims will be accepted after 48 hours.
All returns must be requested by an email and must have an email confirmation from firstname.lastname@example.org before an item is returned within 30 days from the date the item is received; Otherwise, NO CREDIT WILL BE GIVEN.
All items must be in their original boxes, packing materials and in re-sellable condition to ensure refund back to your account. If damage occurs to a returned item during shipping due to insufficient packing, a refund will not be issued.
Absolutely NO RETURNS on custom crafted chandeliers, except in the case of manufacturer's defects. Including but not limited to Murano,Alabaster, Bohemian, Custom sized/shaped Chandeliers.
This return/cancellation policy is non-negotiable. There are NO EXCEPTIONS. All sales are FINAL after 30 days. Please do not ask our staff to make exceptions, as they cannot.
Please contact our Customer Care staff toll-free at 1-800-819-4577 with any questions regarding our policies during normal business hours: